FAQ - Order and Buy at Natural Mystic Shop

Here are the questions you often ask us:

#1. Who are you ?

Answer: Natural Mystic Shop is a French online store created on the initiative of a young couple of creators and designers who quickly stood out by creating a strong identity. This boutique is today recognized for the quality of the products it offers as well as for its very assertive style, combining tradition and modernity.

Our company is registered and located in France, its headquarters is in Belfort, its workshop in Fresse.

Thanks to a rigorous selection of our raw materials and ensuring a high quality of service, we today have thousands of loyal customers in France but also throughout the world.

Natural Mystic Shop is also intensely followed on social networks , particularly on our Instagram account and our Facebook page where we regularly present our news.

By purchasing from Natural Mystic Shop, a free and independent store, you treat yourself to unique, quality items at the best price.

#2. What are my guarantees when I order?

Answer: You benefit from the 14-day Satisfaction Guarantee which covers your purchases for the 14 days following receipt of your order. All the details of your “ Satisfaction Guarantee ”.

In addition, you benefit from free tracking of your package with a number that will be sent to you by email or SMS after shipment. You can of course easily track your order in our “ order tracking ” section.

#3. What are the shipping times when I order?

Answer: Depending on the order volume of the period, we aim to ship your items within 2-3 business days. The products are shipped from France, delivery is tracked and fast (from 3 to 7 days for Europe and up to 15 days for the rest of the world).

#4. What are the shipping costs when I order?

Answer: Currently and for a limited time , shipping, packaging and delivery costs are completely FREE for Europe, including Switzerland.

For the rest of the world, DOM-TOM included, shipping costs are between 6.90 and 19.90 euros internationally and are FREE from 100 euros of purchase.

#5. How can I pay for my order?

Answer: You can make your payment easily and completely securely using Visa, Mastercard, American Express, Aurore, Discover or using PayPal, even without having an account with any type of bank card.

IOS customers also have the option to pay completely securely via ApplePay .

Our prices are inclusive of VAT for the European Union (20% VAT).

Customers outside the European Union are responsible, where applicable, for self-liquidating any additional taxes and other customs duties with their competent local authorities.

If you are having difficulty placing your order, please consult our PAYMENT Frequently Asked Questions (<< click the link) or contact us by email contact@natural-mystic-shop.com

Our team will be happy to help you and find a solution for you.

#6. Is your site safe? Can I order safely?

Answer: The site you are currently visiting is hosted on an HTTPS server as evidenced by the small green padlock located on the left side of the URL of our pages. It is a standard in terms of internet security and the guarantee for you and for us of high protection of our site and the data circulating on it.

Regarding the protection of your payments, https://www.natural-mystic-shop.com is highly secure :

-payment for your orders is end-to-end SSL encrypted and our payment solutions are Paypal and Stripe, the benchmarks in security for Internet transactions.

-most sites only secure their “basket” and everything that includes order payment. Here, 100% of the pages are secure and cannot be hacked or targeted by malware.

Natural Mystic Shop is committed to using encrypted and secure transmission and payment methods among the most efficient technologies of the moment . No information relating to payment is kept, financial transactions taking place on the banking interface of its partner Stripe or Paypal.

Natural Mystic Shop and its payment partner Stripe guarantee you total compliance on the complete security of your payments by strong customer authentication (SCA), a new rule that came into force on September 14, 2019 as part of the DSP2 regulation in Europe.

Browsing and ordering on Natural Mystic Shop is therefore extremely safe.

#7. How do you secure my customer data?

We store and protect your personal data (last name, first name, address, telephone, email, order details) on a secure MailChimp server , under the responsibility of a Data Protection Officer.

Your data is only used for the management of your orders , communication with after-sales service and, where applicable, with your consent for informative and commercial purposes through emailing .

We undertake to never transmit them or resell them to a third party.

You can consult your personal data at any time and upon simple request by email.

You can also obtain direct access and modify your data yourself by creating a free account .

To unsubscribe from our email list is very simple, the unsubscribe links appear at the bottom of our emails.

Regarding your payments, they are made via highly secure systems which are independent of our site (PayPal, Stripe or even ApplePay). At no time do we have access to this SSL encrypted data.

#8. Can I cancel my order?

Answer: To cancel an order no reason is necessary, simply write to us by email contact@natural-mystic-shop.com sending us your order number within 24 hours of your purchase. You will then be refunded in full.

#9. What are the real benefits of my jewelry and pyramid?

Answer: All cultures have paid attention to the benefits and virtues of minerals and crystals since the dawn of time.

Whether we have a belief in it or are simply contemplative of the beauty of these wonders of Nature, lithotherapy exerts real physical actions (magnetism, ionization) but also subtle psychological ones (for example by promoting meditation through a texture, a color).

In lithotherapy , each stone has its own properties. You will find a summary of these properties below each article. To find out more , download our free guide or do a specific search.

An alternative medicine not recognized in France, lithotherapy remains a very good natural complement in a journey of spiritual awakening and a plus in a healing process, but can in no way replace medication or medical monitoring .

Natural Mystic Shop offers you quality jewelry and handicrafts made with selected and authentic natural semi-precious mineral stones.

#10. I ordered more than 5 days ago and I haven't received anything yet.

Answer: Yes, it happens. The delivery time is generally between 48 hours and 96 hours after shipment for Europe. This may take longer for certain products in high demand or for destinations outside Europe.

It's simply because we have chosen to work on quality production, at our own pace. This is also what allows us to regularly offer you our best products at the best price.

In any case, if you have not received your item within 30 days of shipment then we will refund you and you keep the item when you receive it.

#11. My item is damaged, can I get a refund?

Answer: If your item arrives damaged despite shipping precautions, send us a photo of the damaged item and under our conditions you will be refunded or a new order will be made. To consult the details and conditions, find here our “ General Conditions of Sale ” and our “ 14-day Satisfaction Guarantee ”.

#12. I have a problem with my promo code...

Find out how to use your promo code in our promo code FAQ (<< click the link, all the answers are at the bottom of the page).

#13. How can I contact you?

Answer: It's very easy, our team is here to answer all your questions. Do not hesitate to contact us, preferably by email contact@natural-mystic-shop.com

We are also very responsive on Messenger .

All the details and ways to contact us are in the “ contact us ” section.

Direct contact form: we will get back to you as soon as possible!

MORE THAN 95% OF OUR CUSTOMERS RECOMMEND US

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24/7 CUSTOMER SERVICE

Our team is at your disposal for any questions about our items or your order.

SECURE PAYMENTS

The management of our online payments is 100% secure with Stripe and Paypal.

QUICK DELIVERY

Our delivery times are 2 to 7 days for Europe and 7 to 15 days for the rest of the world.

SATISFIED OR REFUNDED

We offer money back guarantee for 14 days after receipt of the items!

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