Privacy Policy

CONFIDENTIALITY DECLARATION

ARTICLE 1- PERSONAL INFORMATION COLLECTED

When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address and email address or telephone number .

When you browse our store, we also automatically receive your computer's Internet Protocol address (IP address), which allows us to obtain more details about the browser and operating system you are using.

Email Marketing (if applicable): With your permission, we may send you emails or text messages about our store, new products and other updates.


ARTICLE 2 - CONSENT

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it for your purposes. this end only.

If we ask you to provide your personal information to us for another reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.

How can I withdraw my consent?

If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you can notify us by contacting us by email at contact@natural-mystic-shop .com, by directly modifying your account in your subscriber area or by unsubscribing using the link at the bottom of each of our emails.
You can also use our online forms:
GDPR compliance (Europe): https://www.natural-mystic-shop.com/pages/gdpr-compliance-1
CCPA Compliance (California and Brazil): https://www.natural-mystic-shop.com/pages/ccpa-compliance-1

Regarding the SMS database: We use a text messaging platform, which is subject to the following terms.

By choosing to participate in our text marketing and notifications, you agree to these terms and conditions.
By entering your phone number at checkout and initiating a purchase, subscribing via our subscription form or keyword, you agree that we may send you SMS notifications (for your order, including reminders abandoned cart) and SMS marketing offers. You acknowledge that consent is not a condition of any purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, a European Union company headquartered in Sofia, Bulgaria, EU. This data will be used to send you messages and targeted marketing notifications. When sending SMS messages, your telephone number will be transmitted to an SMS operator for delivery.
If you would like to unsubscribe from receiving SMS marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we have provided to you in any of our messages. You understand and agree that alternative methods of unsubscribing, such as using alternative words or requests, will not be considered a reasonable means of unsubscribing. Message and data rates may apply.
If you have any questions, please text “HELP” to the phone number you received the messages from. You can also contact us for further information. If you wish to unsubscribe, please follow the procedures above.


ARTICLE 3 - DISCLOSURE

We may disclose your personal information if the law requires us to do so or if you violate our General Conditions of Sale and Use.


ARTICLE 4 - ACCOMMODATION

Our store is hosted on Shopify. They provide us with the online e-commerce server that allows us to sell our services and products to you.

Your data is stored in Shopify's data storage system and databases. Your data is stored on a secure server protected by a firewall.

Stripe payment

If you make your purchase through a direct payment gateway, then Shopify will process your payment through Stripe. This information is encrypted in accordance with the payment card industry's data security standard (PCI-DSS). Information relating to your purchase transaction is retained for as long as necessary to complete your order. Once your order is finalized, the information relating to the purchase transaction is deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is the joint effort of companies such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements ensure the secure processing of credit card information by our store and its service providers.


ARTICLE 5 - SERVICES PROVIDED BY THIRD PARTIES

Generally, the third-party providers we use will only collect, use and disclose your information to the extent necessary to carry out the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.

Please remember that certain suppliers may be located or have facilities located in a different jurisdiction than you or us. So if you decide to pursue a transaction that requires the services of a third-party vendor, then your information may be governed by the laws of the jurisdiction in which that vendor is located or those of the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your information that was used to complete the transaction may be disclosed under United States legislation. United States, including the Patriot Act.

Once you leave our store site or are redirected to a third party's website or application, you are no longer governed by this Privacy Policy or the General Conditions of Sale and Use. Use of our website.


Connections

You may be required to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices practiced by these other sites and recommend that you read their privacy policies carefully.


ARTICLE 6 - SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, it will be encrypted through the use of SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


ARTICLE 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site. website.


SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the Website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it, there is reason to do so.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Officer at contact@natural- mystic-shop.com

Privacy Standards Officer and Data Protection Officer:

Julien MASSIAS / Data Protection Officer

SAS Natural Mystic Shop France Diffusion, 3 rue Jules Vallès 90000 BELFORT / FRANCE

24/7 CUSTOMER SERVICE

Our team is at your disposal for any questions about our items or your order.

SECURE PAYMENTS

The management of our online payments is 100% secure with Stripe and Paypal.

QUICK DELIVERY

Our delivery times are 2 to 7 days for Europe and 7 to 15 days for the rest of the world.

SATISFIED OR REFUNDED

We offer money back guarantee for 14 days after receipt of the items!

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