Secure payment and FAQ

Payment, Transaction Security and Related Questions

Below you will find information relating to your online payments on natural-mystic-shop.com , as well as answers to the most common questions arising during checkout.

PAYMENT TERMS

The payment methods accepted to date are: CB, Visa, MasterCard, Discovery, the PayPal service and ApplePay.

secure payment natural mystic shop

SECURITY OF PAYMENT OPERATIONS

NATURAL MYSTIC SHOP is committed to using encrypted and secure transmission and payment methods among the most efficient technologies of the moment .

No information relating to payment is kept , financial transactions taking place on the banking interface of its partner Stripe or Paypal.

Payment by credit card with Stripe

When checking out, after filling in your details and leaving your email address or mobile phone (for tracking), simply enter your card numbers, the holder's first and last name, the expiration date and the CVC (security code on the back of your card)

An additional verification step may be required by your bank (strong authentication = SMS, code, application or digital or facial recognition depending on your banking establishment).

    Pay easily with my bank card / credit card

    With STRIPE, we offer you efficient and reliable online payment by bank card/credit card without requiring the opening of a customer account. It is a professional transaction platform used by millions of online merchants.

    Is payment with my card secure on the site?

    100%: NATURAL MYSTIC SHOP uses the 3Dsecure 2.0 procedure via Stripe

    The 3D Secure standard , often known by its brand names such as Visa Secure, Mastercard Identity Check or American Express SafeKey, aims to reduce fraud and increase the security of online payments.

    3D security Secure natural mystic shop

    NATURAL MYSTIC SHOP and its payment partner Stripe guarantee you total compliance in securing your payments through strong customer authentication (SCA), a new rule that came into force on September 14, 2019 as part of the DSP2 regulation in Europe.

    For example : the Buyer may receive on their mobile phone by SMS a code to transfer to the payment page after having entered all the banking details necessary for payment .

    He could also authenticate a payment via the banking application simply using his fingerprint , or even his facial recognition . The strong authentication procedure depends on your banking institution.

    Stripe is certified to the highest industry standards and has obtained regulatory licenses around the world. Stripe is a pioneer of major security advances in online payments such as SCA and DSP2 . In addition to protecting your online purchases, this platform uses end-to-end encrypted SSL protection technology for each of its transactions and does not retain your data.

    SSL Certificate

    So, with Stripe, your online payment on our site is highly secure.

    I cannot make my card payment, my card payment is refused. What to do ?

    • Wrong card details : check the reported numbers, the holder's first and last name, the CVC (security code on the back of your card) or the expiry date of your payment then try again .
    • Your banking institution does not authorize this payment , you may be using a debit card or your reserves may be insufficient. Use another card or PayPal, even without opening an account (see below) .
    • Your card payment requires strong authentication (see below)

    Everything seems fine, yet I can't complete my card transaction.

    • Your banking institution or our system may request strong authentication from you regarding the payment. Please check your SMS to retrieve the code, or your bank's application to validate your transaction. The strong authentication procedure depends on your banking institution.
    • Following receipt of your new credit card, you have not activated it. You have recently received your new bank card. The first use you wanted to make is to purchase an item online. Problem: your online credit card payment is refused because you must, before going online, activate it . You can do this by making a withdrawal, paying for a purchase in a store or asking your advisor to do it remotely.
    • The website is temporarily unavailable : we make updates from time to time. A word of advice: Wait a few hours and renew your purchase by credit card
    • In certain situations our e-commerce site refuses your bank card which requires systematic authorization of the account balance. If you hold this type of credit card, it is possible that your credit card payment will be refused as a security measure. Contact your bank or use another payment method (another card or PayPal).

    Payment with or without a PayPal account

    I don't have a PayPal account. What to do ?

    You don't have a Paypal account and you want to pay by credit card via PayPal without creating an account?

    It's easy ! When you checkout:

    1. You select payment via Paypal . You are then directed to their PayPal server.

    2. All you have to do is click on “Pay without opening an account” as shown in the image below:

    Pay by Paypal natural mystic shop

    You are then directed to a fully secure Paypal page , you can enter your bank card number as well as the requested contact details.

    Is this a secure service?

    PayPal is the undisputed leader in online payments and has more than 100 million accounts in 190 countries and regions around the world.

    PayPal helps protect your credit card information with industry-leading security and fraud prevention systems . When you use PayPal, your financial information is never shared with the merchant.

    Using promotional codes

    Where should I apply my code?

    On PC and Mac:

    natural mystic promotional code

    On Smartphone and Tablet:

    Two steps during checkout

    1. Open the “details and promotion” area

    natural mystic promotional code

    2. Enter your promo code

    promotional code

    My promo code is refused, what should I do?

    • Your promo code may be poorly written , check the spelling and capitalization, then try again and complete your purchase.
    • a more advantageous automatic reduction has been activated or a better promotional code is recognized , our system indicates this to you and you cannot combine the two offers. Take advantage of the best offer that applies automatically and complete your purchase.

    Your payment problem persists?

    For any questions or requests for assistance with your payments , you can contact us by email contact@natural-mystic-shop.com or via our contact page .

    Other questions: General Frequently Asked Questions (FAQ)

    MORE THAN 95% OF OUR CUSTOMERS RECOMMEND US

    24/7 CUSTOMER SERVICE

    Our team is at your disposal for any questions about our items or your order.

    SECURE PAYMENTS

    The management of our online payments is 100% secure with Stripe and Paypal.

    QUICK DELIVERY

    Our delivery times are 2 to 7 days for Europe and 7 to 15 days for the rest of the world.

    SATISFIED OR REFUNDED

    We offer money back guarantee for 14 days after receipt of the items!

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